We’re here to help and answer any order queries, questions, or account issues you might have. Take a look at the information, below, or Contact Us if you need further assistance.
ACCOUNTS AND PASSWORDS
Setting up an account makes the whole shopping experience easier and quicker. A few quick clicks and you’re done!It also means we can keep you in the loop about exciting offers, competitions, and giveaways. Alternatively, you can place an order as a ‘guest’, which doesn’t require an account.
If you’ve forgotten your Time & Company account password, simply click the Forgot Password link when you sign into your account. You’ll be instructed how to reset your password via an email sent to the email address registered to your account.Simply follow instructions and reset your password.
PAYMENTS AND SECURITY
We accept the following payment types for online purchases:
We do not store or have access to any payment information used by you. Your transaction/payment details are handled by XXX, our Payment service provider with secure encryption and compliant with global banking standards.
Absolutely. You pay what you see while selecting the products. Standard shipping is free, and we do not levy any additional charges from our end at the checkout point. However, if your home country has any custom import duty requirements, our shipping agency will pay the duties at the border, and will then collect the same from you at the time of delivery. To maintain complete transparency, we display an estimated amount of the import taxes/duties of your home country. Please note that the amount is only estimated, as per the prevalent import tax laws. We do not charge any additional amount for processing import tax payments.
SHIPPING AND TRACKING
Time & Company products are delivered all around the world. From Australia to the UK, Singapore to Spain, wherever you are, we’ll ship to you.What’s more- Shipping is absolutely free. Unfortunately, we’re unable to ship to PO boxes.
Once your order is successfully submitted, our warehouse in Hong Kong processes it the following business day. It is then picked, packed and dispatched. After an order is dispatched, you will receive a link via email, containing tracking information and estimated delivery date. The time it takes to deliver orders depends on your location. If you’re in Australia or Singapore, it should arrive between 5-7 business days of purchase. For orders from other countries, it should take between 7 to 15 business days for your order to arrive. You can track its journey via the link and consignment number we email to you once we process the order. Kindly note that the estimated delivery times may vary due to external factors outside of Time & Company and its courier’s, control. These factors may include but are not limited to force majeure conditions, customs delays, etc.
We email your tracking number once an order has been dispatched. Please allow up to 2-3 business days for an email to come through with confirmation and tracking information. In the unlikely event you don’t receive an email, please contact our customer service team which will be more than happy to arrange the email for you ASAP.
Yes. Your shipping confirmation by email will include a consignment number and a tracking link. Click the link and enter your number to check the status of your parcel.
Within 10 minutes of your order being placed, you should get an order confirmation email and invoice on the email address provided by you. In the unlikely event of a delay in receiving the email, please contact us and we shall help you with the confirmation ASAP.
CHANGES AND CANCELLATIONS
We’re super quick off the mark when it comes to processing your order, which means no changes to product/delivery details can be made once you place an order. If, however, you realize straight away that you want to make a change, there may be time to amend an order. Contact our customer support team ASAP which will advise accordingly. You can always return an unwanted order. See our Returns policy here.
As we’re pretty quick at processing and parceling orders, you can’t cancel an order once it is on its way to you. Unless, of course, you’re quick off the mark and catch us before we’ve processed an order. Contact our customer support team straight away to checkorder status. If it’s not gone through our system, cancellation may still be possible. If cancellation is not possible, you can return an unwanted order. See our Returns policy here.
RETURNS AND WARRANTY
We’re confident that you’ll love your Time & Company watch but for any reason, if you decide to return an item you have received, we will happily accept returns on full priced items within 30 days of receiving the order. We’ll refund the amount via the payment method you used on the purchase, or you can request an exchange or a store credit. When returning a watch, we politely request that it:
Please be aware that you are responsible for all the return costs.
Once we receive a returned item in its original condition in our warehouse, we aim to process the refund within 14 days.
We take utmost care of quality in manufacturing your Time & Company watch, and are absolutely sure that you will be able to flaunt it for a long time. All Time &Company watches are covered under a 24 month warranty from the date of purchase, covering any defects in manufacturing including watch movement, indexes, dial and hands. Other parts that are not listed above are not covered by this warranty. If the product is returned during the warranty period, Time & Company will replace any defective watch at no additional expense, within a reasonable time, after the product is returned. To make the warranty process seamless and quick, we request you to contact us with the following information in the unlikely event of a watch defect: